Terms & Conditions

Account Cancellations

To cancel an account please intimate us with your domain name, username and password. Accounts will be closed the same day, we do not schedule closures for the end of the current months hosting. Accounts are only be considered cancelled once we have conformed by e-mail that we have cancelled it for you. If you have not received conformation from us it means your account is still open and you will be billed for all services provided until we have given such confirmation.
Zap Infotech will not be held liable for the non arrival of your request to cancel an account. It is your responsibility to ensure that you have received confirmation of the account closure from us. All accounts are RENEWED and billed automatically if no cancellation request has been received!

Correspondence

In the event of written notification of account termination being sent by Zap Infotech to a customer, any such communication sent by normal post shall be considered received by the customer.

Background Running Programs

CRON JOBs: We may allow programs to run continually in the background. These are considered on a case-by-case basis and an extra charge will be incurred based on system resources used and operational maintenance needed. 
IRC: We do not allow IRC or IRC bots to be operated on our servers.

Website Suspension

We reserve right to suspend the service if any amount of payment pending at client end. Before suspension of account we always give prior intimation by Mail/Call. If we don't receive any response within 24 hours of our mail/call, services suspended.

Server Abuse

Any attempt to undermine or cause harm to a server, or customer, of Zap Infotech is strictly prohibited. Offenders will be prosecuted to the fullest extent of the law.

Domain name registration

Domain names registered for use with web hosting accounts provided by Zap Infotech are registered by Zap Infotech . Zap Infotech is listed as technical, admin (and sometimes billing) contact for the domain name. These contact details can be changed at the customers request, but we reserve the right to cancel any hosting agreement connected with the domain name if this is done. 
Domain name registration fees are not refundable. It is the customers responsibility to ensure that all names are spelled correctly prior to ordering domain names.

Refusal of Service / Refund Policy

We reserve the right to refuse, cancel, or suspend service at our sole discretion.
Refund of Money We guarantee to refund the money as per below: 
a) We refund 100% if no initiate have been taken by us
b) Client can't claim refund if project started & stopped in between the period of proposal by the client.
e) No refund in the case of domain registration, customer can move the domain from us to any other company by customer control panel.
f) ‚ÄčIf customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days 

Refund of Money In Respect of Hosting
We guarantee to refund the money if customer is not satisfied with our service or support, they can withraw the Hosting Services from us within 30 Days, but submitting the reason to cancell the service in written mail with detail.

Renewal of Services
Zap Infotech intimate its client prior notification by an email or call for expiry of services. If services expired we provide 30 Days grace period to retreive the services/data. After that services/data terminated permanently automatically without re-intimation to the customer/client. 
If customer/client gets the services renewed on credit and fails to pay the renewal fee on time, Zap Infotech has right to cancel,suspend or terminate the services without any prior intimation to the client/customer.

Service Delivery Policy

 All Services and Support will be provided within 24 to 72 hours after receiving payment and Invoice will be sent against the same at customer's registered email ID.

Limitation of liability

Your use of Zap Infotech 's services are at your sole risk. All Zap Infotech services are provided on an "AS IS" basis WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS,IMPLIED, CONSTRUCTIVE, OR STATUTORY, INCLUDING,WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow the exclusion of implied warranties, so this exclusion may not apply to you in full. 
Zap Infotech makes no guarantee of availability of service and reserves the right to change, withdraw, suspend, or discontinue any functionality or feature of the Zap Infotech service. 
IN NO EVENT WILL ZAP INFOTECH BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE ZAP INFOTECH 'S SERVICES OR ANY CONTENT THEREON. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, CAUSED BY ANY FAILURE OF PERFORMANCE; ERROR; OMISSION; INTERRUPTION; DELETION; DEFECT; DELAY IN OPERATION OR TRANSMISSION; COMPUTER VIRUS; FILE CORRUPTION; COMMUNICATION-LINE FAILURE; NETWORK OR SYSTEM OUTAGE; OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF ANY RECORD.

The formation, construction and interpretation of this agreement shall be controlled by the laws of Govt. Of India. Any dispute relating to this agreement shall be subject to the exclusive jurisdiction of the courts in Delhi (India), and the parties agree to submit to the personal and exclusive jurisdiction and venue of these courts.
Zap Infotech reserves the right to change or amend these Terms of Service at any time without prior notice. By submitting your order to Zap Infotech , you signify your agreement to these Terms of Service. 
If you do not agree to these Terms, then please don't submit an order!
Violations of these Acceptable Uses Policies and Terms of Service should be reported to us online by clicking here to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. All complaints will be investigated promptly. Serious violations of terms or conditions can be ground for immediate account deactivation without refund.

Get In Touch

211, 217, 225, 2nd Floor, Gupta Palace
Rajouri Garden, Near Metro Station
New Delhi - 110027 (India)
Enquiry - : 011-64627774
Support - : 011-64637774
Support - : 91-98 73 76 0884
Email : info[@]zapinfotech.com

Contact map

Subscribe to our Newsletter Submit